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SMFG’s Stakeholders and Target Identity

We have classified the stakeholders of the Group into four categories: (i) customers, (ii) shareholders and the market, (iii) the environment and society, and (iv) employees. Through our CSR activity we aim to provide added value while balancing the interests of these stakeholders. To do this, it is essential to appreciate and understand the concerns and needs of our stakeholders, and that is why we actively maintain two-way communication with our stakeholders.

Management approach for target achievement

We have established the Group CSR Committee, administered by the Group CSR Department, to assess the CSR implementation plans of the whole Group, and manage progress.

Specifically, departments are assigned responsibility for each target, and the Group CSR Department and assigned departments jointly conduct annual reviews of progress made in these initiatives. The results of these reviews are reported to the Group CSR Committee. The Group CSR Department and assigned departments also conduct a joint examination of plans for the following financial year, the findings of which are subsequently assessed by the Group CSR Committee.

In this way, we use the PDCA cycle in our CSR initiatives.