Social Media Policy

Sumitomo Mitsui Financial Group, Inc. (hereinafter "the Company") has the following terms of use (hereinafter "the Terms") for the Company's official social media accounts (hereinafter "the Official Social Media Accounts").

The Official Social Media Accounts are operated by the Company using the services of external companies such as Facebook. Facebook pages, etc. are not our website and are not under our control.

The Company uses the Official Social Media Accounts for the purpose of transmitting information from the Company to users (as defined in Article 4).

The Terms shall apply to the Company and users (as defined in Article 4) regarding the provision and use of the Official Social Media Accounts. The Company shall be able to change the Terms without obtaining the prior consent of users. The revised Terms shall be posted on our website and will become effective after posting.

Users shall use the Official Social Media Accounts in accordance with the Terms. The Company shall be able to change or terminate the contents of the Official Social Media Accounts without notifying users in advance. In addition, the Company do not promise to renew all the Official Social Media Accounts. Posts and comments sent to the Official Social Media Accounts are considered public information. In addition, the Company will save and record it.

"User" means a person who has browsed and used the Official Social Media Accounts. If users use the Official Social Media Accounts, it is considered that they have agreed to the Terms.

The Company will access information that is open to all users, such as the user's name and profile picture, depending on the user's SNS settings. If users continue to use the Official Social Media Accounts, they agree to the privacy policy below.

The following acts are prohibited for the Official Social Media Accounts. Posts and comments that contain prohibited acts may be deleted without notice. In addition, the user's account may be blocked without notifying the user.

1. 1.Acts that interfere with the operation of the Official Social Media Accounts, or other acts that may interfere with the Official Social Media Accounts.
2. 2.Acts that cause inconvenience, disadvantage, or damage to other users, third parties or the Company, or acts that may cause them.
3. 3.Acts that infringe or may infringe trademark rights, copyrights and other intellectual property rights, privacy, and other rights of other users, third parties or the Company.
4. 4.Acts prohibited by each SNS operating company.
5. 5.Any act contrary to the purpose of this service or anything unrelated to the purpose of the Official Social Media Accounts.
6. 6.Acts of identifying, disclosing, or leaking personal information without the consent of the person.
7. 7.Acts that damage the honor or credibility of a specific individual or group.
8. 8.Acts that offend laws, public order and morals.
9. 9.Acts that correspond to obscene expressions.
10. 10.Acts that lead to or may lead to criminal acts.
11. 11.Political, election, religious or similar activities.
12. 12.Acts of impersonating a third party including the Company.
13. 13.Other acts that the Company deems inappropriate.

If the act of users cause damage to the Company, the Company can claim compensation for the damage from them. If users cause damage to third parties by using the Official Social Media Accounts, they shall resolve it at their own risk and expense.

The copyright of the information displayed on the Official Social Media Accounts and all other intellectual property rights (including but not limited to copyrights, design rights, patent rights, utility model rights, trademark rights, and know-how) belong to the Company or the right holder.

For the content posted to the Official Social Media Accounts, users grant us the right to use the content free of charge and non-exclusively (including processing, excerpt, duplication, publication, translation, etc.) worldwide. In addition, users shall not exercise intellectual property rights such as copyrights and moral rights of the authors related to the content against the Company.

User must not use any information provided through the Official Social Media Accounts in any way that contravenes limits set out in copyright law without the permission of the right holder. In addition, use for commercial purposes is strictly prohibited.

If a problem arises with the right holder or a third party in violation of this article, users shall resolve the problem at their own risk and expense.

Except for some products and services offered to residents outside Japan, residents outside Japan may not use the products and services mentioned on the Official Social Media Accounts.

The information on the Official Social Media Accounts is as of the time of transmission.

The Company do not guarantee the accuracy or validity of the various information displayed on the Official Social Media Accounts.

The Company shall assume no responsibility for any damages or troubles caused to users in connection with the various provided information displayed on the Official Social Media Accounts and the change / update of the display of various provided information. In addition, the Company shall assume no responsibility for any damages, losses, disadvantages, etc. incurred in connection with the use of the Official Social Media Accounts in any case regardless of the legal cause of the claim.

Depending on the browsing environment such as the type of browser of users, browsing may be hindered, such as not being able to load the linked page properly. The Company shall assume no responsibility for any damages or troubles including loss of business profit, business interruption, loss of business information, etc. caused by disability of browsing.

The Company shall assume no responsibility for information posted by third parties, such as comments on the Official Social Media Accounts. The information is not endorsed by the Company and does not express the views of the Company.

The information provided by the Company and its employees on the Official Social Media Accounts does not necessarily represent the official announcement or opinion of the Company. Please see the Company's press releases, etc. for our official announcements and opinions.

Social media are operated by external companies. The Company do not guarantee the function or safety. In addition, the Company cannot answer questions regarding the system operation status of external companies, the functions, usage methods, and technical questions of software and applications provided by external companies.

The Company do not respond to all comments and inquiries from users on the Official Social Media Accounts.

The Company will use the personal information of users within the scope necessary to achieve the following purposes, except when required by law.

• ●Analysis for improving transmission of information in the Official Social Media Accounts.
• ●Exercise of rights and fulfillment of obligations based on the Terms, such as monitoring and deleting posted information that conflicts with prohibitions under the Terms.
• ●The purpose of use stipulated in privacy policy established by the Company based on the Act on the Protection of Personal Information.

For the privacy policy, please refer to our "Privacy Policy" at the address below.
https://www.smfg.co.jp/english/privacy/index.html

The Terms shall be interpreted and applied in accordance with Japanese law. If there is a problem that cannot be solved by the Terms regarding the use of the Official Social Media Accounts, the Company and the user shall discuss in good faith and resolve it. If a problem arises and it cannot be resolved even after discussions in good faith and a lawsuit is required regarding the use of the Official Social Media Accounts, the Tokyo District Court will be the exclusive jurisdiction court of the first instance.