Privacy Policy

Sumitomo Mitsui Financial Group (hereinafter “SMFG”) has established and disclosed a privacy policy on the proper protection and use of personal information in accordance with the Act on the Protection of Personal Information (hereinafter “the Act”)

  1. 1.Privacy policy
    SMFG complies with the matters specified in this policy, as well as laws and regulations related to the proper protection and use of personal information. In addition to working to ensure the proper protection and use of personal information, SMFG aims to continue to improve its management platform for handling personal information to properly address advances in the use of information technology in this area.
  2. 2.Purpose of use of personal information
    1. 1.As a bank holding company, SMFG shall, in its business management of the banks and other companies that SMFG may have as its subsidiaries under the Banking Act and other operations associated with management operations as well as operations that are common to companies of the SMBC Group, including said banks, acquire and use personal information to the extent necessary for the business and risk management of SMBC Group companies, calculation of dividends, notification of resolutions and sending business reports, etc., shareholder management, exercise of rights and performance of obligations under laws and regulations and contracts, execution of entrusted operations, strengthening cooperation within the SMBC Group and other proper operational purposes.
    2. 2.SMFG shall not acquire, use, or provide to any third party shareholders special care-required personal information as defined under the Act on the Protection of Personal Information, and clients’ sensitive information as defined under the Guidelines for Protection of Personal Information in the Financial Sector, with the exception of cases set forth in the Act and the guidelines, including situations where required by law or where consent is obtained from the shareholder or client to the extent necessary for conducting operations.
    3. 3.SMFG shall use the specific personal information only within the confines of the purpose in the event that its use is restricted by laws and regulations, including the Ordinance for Enforcement of the Banking Act.
  3. 3.Proper acquisition of personal information
    SMFG shall acquire personal information using a proper and legal approach to the extent necessary to accomplish the stated purpose of use as specified in 2. above.
  4. 4.Provision of personal information to third parties
    SMFG shall not provide a third party with personal information without the prior consent of the person who owns the information unless permissible by law.
  5. 5.Safety control measures
    SMFG shall take proper safety measures to prevent the loss, falsification, or leakage of personal information. Moreover, SMFG shall provide training to all employees that handle personal information to educate them on the importance of protecting it. Proper oversight is also conducted when personal information is entrusted to another party (for example, as stock affairs, etc.).
  6. 6.Procedures, including those for handling disclosure requests
    Call one of the following customer service lines when requesting procedures specified by the Act, including notification of the purpose of use, disclosure, correction, or suspension of use of stored personal data.
  7. 7.Inquiries
    1. 1.Call either of our customer service lines below for opinions or requests on SMFG’s handling of personal information. Also, call respective customer service lines for opinions or requests to companies of the SMBC Group
      [Customer service line]
      Quality Management Dept. : 03-3211-1201 (Tokyo)  06-6222-0722 (Osaka)
      Lines are open weekdays from 9:00 to 17:00
    2. 2.Call the following customer service line for shareholder inquiries.
      [Customer service line]
      Stock Transfer Agency Business Planning Dept.
      Sumitomo Mitsui Trust Bank : 0120-782-031

Affiliation with Authorized Personal Information Protection Organizations
SMFG is a member of the All Banks Personal Data Protection Council, an authorized organization for the protection of personal information in the field of financial services. The Council's customer inquiry window accepts complaints and provides consultation to members on the handling of personal information (JBA consultation office and consumer relations office of the JBA).

All Banks Personal Data Protection Council

[Contact for complaints/consultation]
Tel 03-5222-1700
Or visit your nearby bank transaction consultation office

Handling of the Specific Personal Information of Shareholders, etc.

Joint Use of Personal Data within the SMBC Group