Privacy Policy

Pursuant to the Japanese Law Concerning the Protection of Personal Information (“Law”), Sumitomo Mitsui Financial Group (“the Company”) has established and publicized Privacy Policy to ensure appropriate handling and protection of personal information.

  1. 1.About the Privacy Policy
    The Company fully complies with relevant laws and regulations as well as the provisions of this Policy in order to ensure appropriate handling and protection of your personal information. The Company continues to work on improving the management framework for protection of personal information to address advanced information technology in the area.
  2. 2.Purpose of Use
    1. 1.As a banking holding company, the Company will obtain and use personal information appropriately within the scope of business necessity such as management of bank and other companies which can be controlled as subsidiaries under Japanese Banking Act, and any other related activities including management of group companies, accounting dividends, notification of resolutions, sending operational reports, managing shareholders, and exercising rights or fulfilling obligations based on laws and contracts.
    2. 2.Where the use of certain personal information is limited to specific purpose by the Banking Act and other relevant laws and regulations, the Company will not use such personal information for any other purposes than specified.
  3. 3.Appropriate Acquisition of Personal Information
    The Company will seek to obtain personal information within the scope necessary for achieving the purposes specified in the preceding section 2 in an appropriate and legitimate way.
  4. 4.Disclosure of Personal Information to a Third Party
    The Company will not disclose your personal information to any third party without obtaining your prior consent unless otherwise specifically required by the Law.
  5. 5.Security Management Measures
    The Company is committed to taking appropriate security management measures to prevent loss, alteration and leakage of your personal information. In order to remind the importance of protecting personal information, the Company will implement trainings intended for all the employees who may handle personal information. The Company will also provide appropriate supervision over its business partners when outsourcing operations including handling of your personal information.
  6. 6.Requesting Process for Disclosure
    For more detailed procedures requesting notification of purpose, disclosure, correction and termination of use, of your personal information, please refer to the following contacts.
  7. 7.Contacts
    1. 1.The Company appreciates your any comments and requests regarding handling of your personal information. Please refer to the Company’s contacts below. Similarly, for your comments and requests addressed to the group companies, please refer to the contacts for group companies.
      Company Name Contacts
      Sumitomo Mitsui Banking Corporation Customer Relations Dept. (Tokyo) +81-3-3211-1201
      Customer Relations Dept. (Osaka) +81-6-6222-0722
      SMFG Card & Credit, Inc.   +81-3-4333-4111
      Sumitomo Mitsui Finance and Leasing Co., Ltd. Retail Market Administration Dept. +81-3-3515-1326
      The Japan Research Institute, Limited Personal Information Consultation Desk e-mail :
      Contact at SMFG
      Corporate Planning Dept. +81-3-3282-8111
      Monday - Friday 9:00 a.m. - 5:00 p.m.(JST)
    2. 2.The shareholders of the Company may refer to the following contacts directly.
      The Sumitomo Trust and Banking Co., Ltd.
      Stock Transfer Agency Dept. (0120) 176-417

Affiliation with Personal Information Protection Organization
The Company is a member of the All Banks Personal Data Protection Council, a designated organization for the protection of personal information in the financial service area. The Council's Customer Inquiries Window will accept complaints and provide consultation concerning the handling of personal information by its members.

All Banks Personal Data Protection Council

[For complaints and consultations]
Call +81-3-5222-1700 or contact a Customer Inquiries Window near you.

Handling of Specific Personal Information on stockholders etc.

Shared Usage of Personal Information within the Sumitomo Mitsui Financial Group