SMBC Group
drives social value
through
digital innovation

Digital innovation is at the heart of SMBC Group’s business strategies. From enhancing customer convenience, improving our productivity and upgrading infrastructure, to creating new business opportunities, we innovate solutions that answer to the evolving needs of the people around us.
Through active engagement with partners and the establishment of our innovation centers across the world, we aim to employ digital technology in meaningful ways to make sustainability a reality.

SMBC’s World-First Multi-Cloud/Single-Address Resilience Strategy: How the Bank Built an “Always-On” Email Platform

Jun. 18, 2026

Why strengthening email infrastructure resilience matters now
World-first multi-cloud operation on the same domain
Defensive DX—then offensive DX
Underpinning the shift to offensive DX

An AI-Driven Societal Inflection Point: Technology, Organizations, and Human Responsibility

May. 28, 2026

Reasoning capabilities soar, AI agents take center stage
AI deployment in finance and organizational transformation
Energy constraints and the role of humans

Inside SMBC’s AI CEO and Beyond: Recreating the Group CEO—Wit and All

Apr. 23, 2026

Capturing the CEO’s essence in an AI tool
Design and unglamorous maintenance underpin ongoing use
Beyond operational efficiency: How to approach AI going forward

How SMBC-GAI Learned to Cross-Search 1.3 Million Internal Documents: Behind the Scenes of Japan’s Largest Class RAG Implementation

Mar. 26, 2026

Why we wanted an organization-wide AI
Large-scale RAG development was “learning on the run”
In-house development addresses the specialized nature of banking operations
Powering Japan’s Largest RAG Implementation with 2,000 Virtual Machines
SMBC-GAI’s growing popularity and the road ahead

Supermarket chain Lopia leaps from cash-only to cashless payments via its own payment system

Feb. 26, 2026

First step away from cash-only to cashless payments while minimizing store burden
Bank Pay’s multi-bank reach enables a one-stop approach—regional banks included
Close collaboration feeds five years of planning into a three-month rollout
App design carefully balances ease of use and security
Cashless payments and data utilization open the way for a new customer experience

Development Revolution Powered by Silicon Valley Technology: Behind the Scenes of Replit’s Adoption

Jan. 22, 2026

Starting Point: Voices from the team Seeking Faster Development
An Intuitive, Secure, and Flexible Development Experience
Impact After Implementation and Future Outlook
Finally—The Value of Startup Collaboration

SMBC Group drives social valuethrough digital innovation

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