Stakeholder Engagement
Basic policy of SMBC Group
SMBC Group will continue to contribute to the ongoing reform of society through dialogue and joint actions with stakeholders (e.g. our clients) as an entity pursuing the financial service business.
Build relationships with four sets of stakeholders: customers, shareholders/markets, society and the environment, and employees
- ●Customers: We shall advance together with our clients by providing highly valued products and services.
- ●Shareholders and the market: We shall strive to maintain a sound management and maximize shareholder value by having appropriate disclosure of information and improving the internal control system.
- ●The environment and society: We shall strive to contribute to the society and preserve the earth’s environment by consistently and proactively involving and participating in the social and environmental activities and programs.
- ●Employees: We shall promote free-spirited and open-minded business culture under which individual employees are respected and allowed to exercise each individual’s full potential.
| Relationship with Customers |
|---|
SMBC: Initiatives to Increase Customer Satisfaction (CS)(Japanese only)
|
| Relationship with Shareholders and the Market |
|---|
| Relationship with Employees |
|---|
Sustainability in Our Supply Chain
SMBC Group has formulated the “Sustainable Procurement Policy” to promote responsible procurement activities that consider the environment and society throughout the supply chain. This policy is based on the 10 principles of the United Nations Global Compact, the OECD Guidelines for Multinational Enterprises, the UN Guiding Principles on Business and Human Rights, and other international principles.
In line with this policy, SMBC Group's procurement activities are carried out in accordance with fair, impartial, and transparent procedures based on free competition, and in compliance with relevant laws and regulations.